Frequently Asked Questions
How do I sign up?
You can purchase your package by clicking here!
How much does it cost?
$1,350 per person
Can I bring the kids?
No, this is an adults-only hotel. Persons under the age of 18 are not permitted.
Can I upgrade my room?
No, upgraded rooms will not be available for this trip.
Can I add extra nights?
Yes! Extra nights are available here.
Can I make multiple payments?
No, payment plans are not offered. However, PayPal Credit is available for purchases on toptiertravel.com. During check out, select “PayPal” as your method of payment and when redirected to PayPal’s website, apply or utilize your existing PayPal Credit account.
I already paid a deposit. How do I make a second payment?
Click Here to make your second payment. Please have your order number ready.
I made my deposit on Eventbrite.
No problem! Just be sure to have your Eventbrite order number ready when you make you final payment, which you can do so here.
I made a deposit but I can’t go. What should I do?
Unfortunately, we cannot issue refunds or cancellations. If you have someone who would like to take over your room, please provide the new guest details here.
Why am I being charged a service fee?
Service fees cover credit card charges, website fees, taxes and other fees required to plan, produce and execute this trip.
Is transportation from the airport included?
No, transportation is not included. If you’d like to pre-arrange transfers with us, you can do so here.
Uber is available but does require cellular data. Wifi will not be available at the airport. Be sure to check with your cell carrier to make sure your plan covers Mexico or you add an international plan for your tirp.
Why can’t I book for one person?
Single occupancy is not allowed on this trip. We recommend bringing a friend, colleague or spouse.
What if I have a roommate but we need to pay separately?
Contact us at email@example.com to make separate payments.
What if I made a deposit for just myself and didn’t declare a roommate?
If you do not declare a roommate by September 15, a roommate of the same gender will be assigned to you.
What if my roommate can’t go?
Click here to provide the name of your new roommate. If you are unable to find a new roommate, we can pair you up with a roommate of the same gender. Bedding type is not guaranteed.
How do I cancel?
Due to the conference sessions included in this package, this is a ticketed event and is therefore non-cancellable and non-refundable. Please review our Cancellation Policies.
You may transfer your package to other guests. If you would like to do so, please click here.
What airport do I need to fly to?
The closest commercial airport is Puerto Vallarta International Airport (Licenciado Gustavo Diaz Ordaz International Airport) (PVR).